Skinology Med Spa

Thank you very much for your kind words! We are very happy that you were pleased with your results and we do look forward to seeing you back again soon!

Best regards,

Skinology Med Spa

I am so glad you took the time to write your review. I have now second guessed my decision to buy a living social offer for Juvederm.

There is nothing worse then going to a medical spa and taken advantage of or always trying to be up sold on more.

It will make me never return. I know it's there job but we as consumers know how much we can spend on treatments and shouldn't feel pressured or uncomfortable when we do decide to go with that establishment.

Janet - as I check the other comments registered about Skinology, I suspect you should be the one to do the research. By all means post what ever you wish.

If all consumers use your logically progression of thought and outcome, you are suggesting no consumer who has had a bad experience should warn the public at large. By logical progression, companies evolved to protect Consumers and their right to have the word of the owners honoured, is a mute point because as your logic goes, if you had an experience you enjoyed, so did everyone else and there is no room for negotiation. If we continue to follow your progression of logic, Elka, one of the owners has every right to make belligerent and outrageous notations about a client she has never laid eyes on yet when the PAYING client responds with the truth of the conversations, you cheer lead the owners to the finish ... Good for you.

That is really logical and actually probably speaks more to my point than yours.

If you check kijiji right now you will see Radiesse advertised for $289.00. Just for your information.

If you paid otherwise, you paid too much

I suspect you have sent your progression of thought to the others who had nothing good to say about their experience at Skinology - Alla or Elka. You should tell them off as well and you should send your thoughts to everyone on this site because if you had a good experience then that is all that is important.

All the best Janet Alla and Elka

Ummm....hello....Radiesse is much more expensive!!! Like when I called around I got a quote for $800 one place and $699 somewhere else so after reading your review it doesn't sound like you've done your research!

In fact I had a wonderful experience at Skinology and Alla and Elka were both fantastic. They are loaded with info which really actually made me feel comfortable. They have tons of before and after pics of their own clients, to be honest they were very professional and in fact after reading your review it seems like you are the one attacking almost like a child name calling, omg who talks about professionalism and then makes nasty comments about ones face or complexion, that's what you did and seriously that's just not professional at all. Anyhow, I posted a great review about Skinology after my procedure which is how I actually came across this site and reading some of these reviews I don't believe for a second.

After my results and how professional skinology is I will continue to support them and will also be bringing my mom to them as well. GO SKinology!

Without Prejudice

Keep talking Elka - You are confirming my comments and you are adding information for a Law Suit.

Please look at the other comments directed at your company.

Three out of four tell the trusting public to stay away.

Please be advised I have forwarded your post to my Lawyer. You make some very interesting comments that are untrue and impossible to substantiate so I suggest that rather than gather fodder to further your defensiveness you turn your energy to quality services. Both you and your partner Alla show the same lack of integrity and desire to come out blasting your clients as the cause of your failures, rather than the truth - you are more concerned about greed than honouring the products you 'pitch'.

Perhaps you and Alla would both like to speak to comments you both made to me regarding your own injectables:

Alla - at 40 years old has been injecting yourself for years and repeated that to me, including showing me the areas she injects.

As a PhD Nutritionist, I suggested she pay more attention to her nutrition intake. Alla will remember I commented her skin was very pasty and has a damp film on it. I made that comment as she was asking me about Nutrition advise. She will remember she also asked me to show her how I did my eye make up.

She was dissatisfied with her own method. I agreed. I redid her make up and she was thrilled. Just as I was until the product - admitted by Alla - did not work - So I suggest you stop misleading - you are not forthcoming and it will be used in Court.

When I ponder back I should have considered this as well - It seemed unreasonable to be self injecting at 40, not to mention that at 40 you are repeatedly injecting? How is the product working for you Alla? Elka - Quote - In response to my comment that I only just started with injectables - 3 years ago actually - I commented it was nice to have options of injectables - You commented - Yes, you agreed and you are constantly doing touch ups - How old are you Elka? 40ish ...

How are your products working for you? You will be hearing from my Lawyer shortly. I also needs Receipts for the Cash payments I made. Unfortunately I did not expect such unprofessional conduct and left without getting a proper Receipt.

You need to send one along quickly Conduct yourself accordingly If the opportunity was available I would be more than happy to upload a personal picture from 3 years ago. You upload one too - we'll compare. I am 5'8" - 128 lbs in amazing physical condition. And you?

My Lawyer will be in touch - Chose your words carefully when you go on the obnoxious and unsubstantiated attack - it really just confirms your total lack of professionalism and proves my premise. You are driving people away - who would go to a Spa that first attacks their customers before taking responsibility for their short comings and lack of customer service? There's a real vision into this company. Lastly Elka, who do you think your customers are?

You might consider your recruiting campaign - first seeking to alienate all Ladies over the age of 50 years .. that is really dumb - good Customer Service there ladies - is jealousy is your motivator

Skinology is a Med-based Practice designed to help individuals with their immediate skin care or cosmetic needs. We are foremost concerned with client satisfaction and results as our success is measured by the level of happy clients who walk out with a smile that exudes confidence!

The above consumer was one of these happy client's who did walk out very happy and not only did she tell us but went above and beyond to write us a nice email saying just how happy she was with the results attached for your review below.

With regards to the above client's claim, it should be noted that with any injectable treatment it is always about realistic expectations and results. This client was over 60 years old with a sufficient degree of volume loss and disproportion. It should also be noted that this client explained in her consultation that she has been seen and injected in the past year by several practitioners who she also reported dissatisfaction with as well. Upon hearing this we were sure to carefully explain to the client that we as practitioners are limited to achieve as much success as we can depending on how much product we have to work with, this of course depends on how many syringes the client decides to purchase based on our recommendations which are in retrospect to the individual's degree of volume loss.

Again it's about realistic expectations and results. We did point out to the client in consultation that there is always the possibility that subsequent treatment or product may be required after in order to achieve further result based on her preferences and liking. Also important is that we can never make any guarantees or promises with regards to the results or outcome as this obviously varies from one individual to the next based on many factors. However at Skinology we do look after our clients.

Safety is important to us at Skinology so we do take all necessary precautions and follow all mandatory protocols required before any procedures are performed. This client did have the opportunity to speak with a Consultant, Registered Nurse and a Licensed Physician prior to injection which of course she did sign all consents and acknowledgement of her Sign-off with the Physician. Skinology is overseen by a Licensed Physician, all treatments are rendered and performed by a Registered Nurse with over 5 years experience in the Industry treating clients. Furthermore, the Registered Nurse is an Advanced Cosmetic Injector Specialist.

Skinology is also equipped with all Medical Aesthetics and Laser Certifications. The above client was provided all opportunity to ask as many questions as she wanted. She felt very comfortable with our staff and did say on several occasions how professional and knowledgeable our staff was which is reiterated by her email attached for your review below.

Again, it's about realistic expectations and results which was explained to the consumer in consult. In short of a face lift which is what this client was obviously hoping for with her numerous injections by many different clinics in the past year all of which she was dissatisfied with, we then have the client now complaining that the product was ineffective.

The prices charge for the product go anywhere in the industry at retail value from $800 - $1000 so in essence this client actually got a very good deal! It must be noted that after her injection here she had considerable and noticeable improvement in volume and symmetry which was evident through her pictures.

To conclude, in the cosmetic industry there are never and promises or guarantees but we always do our best to ensure all our client needs are looked after. If a correction is required we will do this if needed at no charge to any client. In this situation, it is not a correction as the client has noticeable improvement however is seeking more product to increase result without having to pay for it.

We always invite and welcome customer feedback.

It is our goal to respond to customer inquiries or complaints within 24 hours. We always offer corrections to any individuals requiring at no charge which many clinics or med spas will not even offer.

Please find below a copy of an email sent from the client expressing how happy she was with our services and her treatment, completely contraindicating her claim above. For confidentiality reasons her name and email are masked to protect her personal identity: -------------------------------------------------- -------- Original Message -------- Subject: RE: Appointment Confirmation From: xxxxne xxxxhan Date: Sun, March 23, 2014 7:34 am To: "info@***.ca" Hi Elka: Please let Alla know she did a beautiful job with the Radiesse product. It looks amazing.

she is very confident in her work, as she should be. I will be in touch if I would like a touch up for sure.

There was a tiny bruise but tell her I diligently applied the arnica cream and it is barely visible. Looks great Thank you Talk soon Xxxxne